1-800-FLOWERS.com, Inc. has invested in its digital shopping experience with the addition of subscription services, personalized gifts, mystery boxes and a ‘gift finder’ that tailors results based on answers to three quick questions.
Fox’s Biscuits has faced the challenge of daily retailer forecasting by installing FuturMaster software, which measures the Mean Absolute Percent Error (MAPE) of its orders.
TOMRA Sorting Food, which makes sensor-based sorting and processing systems for the fresh and processed food industries, has appointed Steven Van Geel as a sales director for China.
Bühler Sortex has invested in the latest optical sorting technology as part of the facilities at the customer service centre it plans to open on February 25 in East London.
Markel Bakery heads up a new three-pronged business that will force ahead with global infrastructure, technology synergies and take a strong market hold, according to its CEO.
Amcor has announced the completion of the purchase of packaging distributors Wayne Richardson Sales (WRS) as its quest to swell its already imposing portfolio continues unabated.
AMF Bakery Systems has completed the undisclosed acquisition of Baking Technology Systems (BAKETECH), the US-based supplier of ovens and other related equipment to high speed bread and bun bakeries.
European plants using Sidel packaging equipment can now get
round-the-clock day technical assistance over the phone, helping to
reduce production delays in the event of problems, the manufacturer
claims.
Eleven Technology, a providor of mobile workforce effectiveness
solutions has supplied US-based Gold Medal Bakery with its recently
developed Smartselling application suite for its field sales
handheld and web-based software solution...
Standex International has acquired all of the outstanding shares of
privately-held Nor-Lake, one of the largest suppliers of walk-in
coolers and freezers to the US food industry. Standex believes that
the combined sales of Nor-Lake...
DSM Food Specialties has opened its first sales and customer
service office in the Far East - marking the company's continued
investment in the region.
In a bid to strengthen customer relations, French chemicals company
Rhodia announced yesterday that from now on it will be grouped
around four divisions which will essentially serve the company's
key markets.
Jefferson Smurfit Group, the world's leading paper-based packaging
company, has announced details of its new customer service
initiative, the Smurfit Extranet.
Praxair, the US-based provider of gas related services to the food
and beverage industry, has opened its North American Specialty Gas
Customer Technical Support Center, based at the company's
Pennsylvania facility.
Most executives in the food and beverage industry believe that
customer relationship management is critically important to their
competitive positioning. This is perhaps because it increases
customer satisfaction and productivity...
The food industry and its retailers are using technology to
increase productivity and enhance customer service, according to
the annual state-of-the-industry report released by the Food
Marketing Institute (FMI) in the US.
