LINPAC Packaging joins Institute of Customer Service
ICS is a professional body dedicated to customer service performance and professionalism. The ServiceMark standard is awarded via three components; self assessment, customer feedback and on-site assessments.
It will take LINPAC approximately four to six months to complete the process.
Jo Stephenson, vice president marketing and innovation, LINPAC Packaging said the company would be honoured to receive the accolade and it already makes efforts to deliver standards of service to customers through its LINcare programme.
LINcare advises customers about its quality of service and they can tell the company if it falls short of expectations.
“Not only does the award illustrate commitment to serving our customers well but also our commitment to investing in our staff so that they can offer the skills, knowledge and qualities required to deliver excellent levels of service,” said Stephenson.
“The programme forms a key part of our employee training programme so that we can deliver products and services which are of good, consistent quality and value for money, and to be responsive to the needs and expectations of all our customers.”
LINPAC was founded in England in 1959 as Lincolnshire Packaging with an international HQ in Featherstone, UK. It has 16 plants and 28 sales operations, employing more than 2,500 people worldwide.