Tomra inaugurates Customer Service Center in India

By Gill Hyslop contact

- Last updated on GMT

Tomra's team at the Bengaluru Customer Service Center. Pic: Tomra Foods
Tomra's team at the Bengaluru Customer Service Center. Pic: Tomra Foods

Related tags: Tomra sorting solutions, India

Tomra Food has opened a Customer Service Center in Bengaluru, India, to cement its foothold in the region.

The 4,000 square foot facility showcases the Norwegian multinational’s innovative approach to sorting produce such as cereals, pulses, nuts and raisins.

“Our customer service center is easily accessible. This helps us achieve our objective of being closer to customers, where we can help them choose the right sorting solutions for local and regional produce,”​ said Abhishek Bhargava, area sales manager, India, Tomra.

“The facility is a strategic investment for the [company’s] further expansion that will help us strengthen our relationships in the region. We are excited about its potential and look forward to enhancing our capabilities in India.”

Real-time demonstrations

The facility features a demonstration and testing area where customers can view a simulation of how products would be sorted and defects identified in their own production environment.

“Our India facility allows a great number of efficiencies to be made on behalf of our customers, including improved logistical access and quicker response times. Both these developments will ultimately help food processors improve profitability,”​ added Abhishek.

A 13-strong team of Tomra Food specialists and technicians staffs the center. The company is also hiring additional employees to support this expansion.

Tomra is the largest Reverse Vending Machine (RVM) producer in the world – with over 70,000 installed worldwide – and a leader in sensor-based machines for sorting and recycling. In addition to RVMs, it manufactures compactors, material recovery and sorting machinery.

The company established Centers of Excellence, regional offices and manufacturing hubs located in the US, EU, South America, Asia, Africa and Australasia, and has completed over 100,000 installations in more than 80 markets.

Tomra Food is a member of the listed Tomra Group, which had a revenue of 8.6 billion NOK ($1bn) in 2018.

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