Services offered at the center include depot repairs and rebuild services for all Agr laboratory products for both glass and plastic containers. It can repair older equipment, service maintenance and testing.
American Glass Research
Martin Küstner, managing director, Agr Bangkok, told FoodQualityNews, over the last few years, southern Asia has become one of the fastest growing packaging markets.
“We have seen a significant growth in Agr’s customer base within this area,” he said.
“With the success of the Agr sales branch in Asia, it was a logical move to offer additional services such as depot repairs at the Agr Bangkok office.
“We can offer fast, cost-effective repairs and avoid customs issues and time-delays previously experienced with the need to send equipment overseas.”
The Bangkok service center is co-located with Agr’s regional sales office, Agr Bangkok.
Agr testing and quality management equipment
In addition to providing technical assistance, equipment support and product application information, Agr Bangkok offers a series of American Glass Research sponsored seminars for the industry, including fracture seminars and other training programs for the glass manufacturing and packaging industry.
“The opening of this Service Center in the Pan Pacific region is one more segment of Agr’s program to provide accessible and responsive support for Agr testing and quality management equipment in use around the world,” added Küstner.
Technicians at the Bangkok service center are fully trained and certified on all Agr products, following a training program at Agr headquarters, in Butler, US.
Both the sales and service operations of Agr Bangkok are managed by Martin Küstner, a 14-year veteran of the Agr organization.
American Glass Research, a division of Agr International provides testing, training and consultative services to the worldwide glass industry. The Agr headquarters and main manufacturing facility is located in Butler, US.